Refund policy

Returns

You may return unopened products within 30 days of receiving your order.

To be accepted, a product must be unopened and unused, in its original packaging, with any seal intact. For hygiene reasons, opened fragrances and lit candles cannot be returned.

To start a return, write to hello@endoft.com with your order number. If the return is accepted, we will send you a return label and instructions. Fragrances are classed as dangerous goods in transport, so please use only the label and carrier we provide. Parcels sent without an agreed return cannot be accepted.

Return shipping is paid by the customer, unless the product is faulty or we sent the wrong item.

Damaged or incorrect items

Please check your order when it arrives. If anything is damaged, faulty or incorrect, write to hello@endoft.com within 7 days with your order number and a photograph, and we will put it right.

Refunds

Once your return has arrived and been inspected, we will confirm by email. Approved refunds are made to the original payment method within 14 days. Your bank may take a few further days to show it.

Gift cards cannot be refunded.

Exchanges

To exchange a product, return the original and place a new order.

Questions — hello@endoft.com